Effective access to e-services

The project “E-skills for E-Citizens: Effective Access to E-Services” (E-skills) is funded by the European Union Erasmus+ grant under the agreement no. KA220-ADU-B3E6F6A4.


The Covid 19 crisis has highlighted the important role that adult learning can play in achieving the objectives of the European Education Area (EC 2020). This education area, introduced by the European Commission to establish a reinforced approach to digital literacy, is a must, even more so in a post-Covid-19 world. Education and training at all levels must equip people with digital skills, but also with other competences, such as entrepreneurship and learning to learn, which are needed in the labour market.

In contrast to the compulsory school system, adult learning is a voluntary commitment based on a high level of motivation and proactivity. This poses a greater challenge for education providers. Continuous efforts are needed to develop innovative methodologies and tools to engage adult learners in improving their skills and competences.


This project aims to pave the way for more tailored solutions for overcoming the barriers to:

  • Provide guidance and resources for adult educators across Europe on training low skilled adults on how to use ICT tools and digital methods to better deliver government services.
  • Provide skills to access public services online, which for elders means to keep up-to-date personal competences and transversal skills, leading to a significant step towards active ageing.
  • Define/develop a self-assessment tool for digitisation of low skilled adults in order to effectively use government services.
  • Train low-skilled adults and develop their competences in digital skills through a gamified web-platform hosting an interactive online step-by-step web tool to guide target group users in learning digital skills, connected to Open Badges System (OBS) to be tested/complete through two specific training sessions during the project life time.


1. SERT (Self-assessment and recommendation tool for e-skills)

This tool will be developed to provide educators with an overview of low skilled adults’ digital competences in line with the DigComp Framework.

2. OOC (Open online course about teaching e-skills)

A multilingual e-learning platform will be developed, including two innovative e-learning modules on ICT-based teaching methods for trainers working with adults. This online course will aim to ensure that trainers acquire the necessary skills and knowledge. The online material developed will be reusable and adaptable.


The partnership is set up between five different organisations from Belgium, Turkey, Austria and Slovenia in a collaborative and cross-sectoral way.